Don’t worry, they shop at your convenience withJomlty with the simple policies of returning goods and refunding their value.
- You have 14 to 30 days after receiving the product to submit a return request for damaged products
You will receive 100% of the product value plus shipping fees paid if the product is damaged, defective, or does not conform to specifications
In the event that the item is discovered to be counterfeit, you will be refunded the price of the item in addition to the shipping cost.
How to return the items?
- Call us at 01016899045
We will make the necessary arrangements to send our representative to the door of the house to deliver the product to us, within 4 to 7 working days from the date of reporting the return.
Return the product in the original packaging including accessories, stickers or any free gifts
We will inspect the product that you have returned and then complete the procedures for refunding the value of the return through a purchase voucher or bank transfer, from 7 days to 14 days from the date of receiving the return.
Frequently asked questions about the return policy:
If my purchase refund request is confirmed, how and when will the purchase be refunded?
The process of refunding the value of the product to the customer begins after the result of the quality inspection and acceptance of the returned product. The quality check process takes a maximum of 7 working days from the date of wholesale receipt of the returned product. After completing the examination process.
You can get the paid amount in the form of a voucher within 24 hours and use it later to purchase from Joomla. The choice of this method is available by contacting customer service, and it is considered the fastest way to recover the value of the returned product.
Otherwise, the amount paid will be refunded according to the following schedule. The methods of refunding purchases differ according to the payment method, noting that in the case of choosing a voucher for purchase, we cannot exchange the voucher for cash again.
Methods of refunding purchases
In the event that the customer does not reach the cash refund within a maximum period of 3 days, the amount will be transferred to a purchase voucher, and the customer will not be entitled to claim it in cash again after that.
What is a voucher?
The purchase voucher is one of the means of refunding the amount that was previously paid. You can use the voucher to purchase any other product on the Jamalty website, and it is valid for 5 months and you can use it several times as long as there is a balance left.
How can I use the voucher?
When a voucher is issued, a voucher number will be sent to your email.
To use it: Enter the voucher code in the dedicated section and then click “Add voucher” before completing the order. The value of the voucher will be deducted from the total value of the order.
If you purchase a product during sales or using a voucher. What is the value returned to me?
For products purchased during sales, you will be refunded the same value paid and not the original value of the product.
For example: If you purchased a product during the sale with a value of 15 SGD and its base value was 30 SGD, you will be refunded 15 SGS.
Are the shipping fees paid when returning the product?
Shipping fees are refunded only in the case of products that are defective or do not conform to specifications.
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it is defective, you can return the product within 30 days from the date of receipt, provided that it is in the same condition that you received it with the original box and/or packaging intact, once we receive the returned product, we will check it, and if any If the product is defective or damaged, we will refund the value of the paid product along with any shipping fees paid.
Q: I received a wrong product, how can I return it?
In unusual circumstances where the product received is faulty, you may return the product in the same condition in which you received it with the original box intact and/or the packaging intact. Once we receive the returned product, we will refund the payment as long as the return is within 14 days.
Q: When is “return” not possible?
There are some cases where it is difficult for us to support returns:
If the return is requested outside the specified time frame of 14 days or 30 days for defective or non-specification products from the day of receipt.
If the product is used, damaged or not in the same condition you received it in.
Certain non-returnable categories such as underwear, cosmetics, socks…etc.
Defective products covered by the manufacturer’s warranty
Any consumable product that has been used or installed.
Products with a tampered or counterfeit serial number.
Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories.
Fragile and personal hygiene products
Q: I changed my mind; Can I return what I bought?
If you change your mind before receiving your product, simply contact us to cancel your order and we will refund your payment with any applicable shipping charges. If you wish to return the product after receiving it, you have up to 30 days to return it, subject to the rules listed below :
The product is not in the “non-returnable products” list.
The product should not be a liquidation item and it is clearly stated that it is not returnable.
Only products that have never opened their “retail packaging” (closed/riveted box) and still have their original seal on can be returned.
Q: What are the products that cannot be returned?
Products that cannot be returned are:
The product should not be a liquidation item and it is clearly stated that it is not returnable.
When the offer notes specifically state that the product cannot be returned.
Products that fall under the types mentioned below:
Underwear
underwear
Socks
software
Music albums
books
swimwear
Cosmetics and perfumes
Women’s socks
Also, any consumable products that have been used or installed cannot be returned. As described in the Consumer Protection Law and its implementing regulations and in the non-returnable products section.
Q: Can I make an appointment with the shipping company to return an item?
At this time, you will not be able to contact the shipping company directly. However, once our company representative contacts you to receive the product you can provide it at your preferred time.
Q: Can I return my product after 14 days?
There may be situations where you have not been able to return products within 14 days, in these cases, please contact our Customer Service Team at 01016899045.
Q: How can I get my refund if the payment method is credit card?
If you paid through electronic means (credit card or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card statement, depending on how long it takes the bank to complete the process.
Q: I paid via Cash on Delivery, how will I get a refund?
If you have paid via Cash on Delivery, the amount will be refunded in the form of a voucher, then you can use this voucher to either easily make new purchases on Joomlaty or simply transfer the balance to your personal bank account.
For security purposes, the name on your bank account must be the same as the name on your Jomlty account.
Q: Can I exchange or change a product instead of getting a refund?
Yes, you can, but after paying the shipping cost.
Q: I lost the original box in which I received the product, how can I return it?
We accept returns only if the product is in its original unopened box or packaging with all labels and barcodes on it, but in this case, please contact our customer service for more informationت.
Q: What does “retail wrap” mean for a product that has never been opened (closed box/riveted)?
It means that the product is new, unused, unopened, undamaged and in its original packaging. The packaging must be as is when it is delivered to you.
Q: Can I return a product through my courier company or have it delivered in person anywhere?
Yes, you can do that at any time by delivering it to the company’s headquarters in Cairo
Q: Who pays the shipping fee when the product is returned?
You can return the product for free within 14 days and 30 days for products that are defective or do not match the specifications from the date of delivery, as Jomlaty bears all shipping fees.
