an introduction
means the terms of sale and the terms and conditions under which the purchases are supplied and delivered to you as a buyer on the website www.sa.jomlty.com
Owned and operated by Jamalty
Please read these terms carefully before proceeding with the purchase process through the site, by submitting a purchase order through the site, you agree to these terms of sale and abide by them with immediate effect.
In addition, please read our Privacy Policy, as your use of the Site and these Terms of Sale are governed by our Privacy Policy.
Purchase order accepted
Supplier: As specified on the site, each product in the purchase order is sold either by us or by a local seller.
Acceptance of the purchase order: The purchase order issued by you will be accepted by us when we notify you of acceptance in writing (whether by e-mail, by SMS on the mobile phone or by calling). The product value is deducted from your account.
Payment: To pay: Your issuance of the purchase order is an authorization from you to us or any third party specialized in electronic payments to deduct the value of the purchases from the balance of your credit or debit card, knowing that we accept payment under:
Credit card or debit card.
Or through your e-wallet
Or cash on delivery (an amount not exceeding SAR 5,000)
In order to authorize credit/debit card payments we may require you to open an account with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. You hereby authorize us to do so and we will not be liable to you for any damage or loss you may incur as a result of it.
We may add or cancel certain payment cards or payment methods accepted by us at any time and without any prior notice on our part.
Cancellation of Purchase Order: You can cancel the purchase order immediately before shipping the product for any reason.
Cancellation of your order by us: We have the right to cancel your order when:
Failure to pay the value of purchases when due.
Your failure within a reasonable period of time we determine to you to provide us with the information required to deliver the Products to you.
Your failure to allow us, within a reasonable period of time, to deliver the Products to you, or your failure to receive them.
Or for other reasons beyond our control.
Delivery of your order
Delivery cost: The cost of delivering the products is according to the prices mentioned on the website.
Delivery date: This information will be shown to you on the website.
Delivery Delay:
If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay.
If there is no one at your address to collect the product and the product cannot be delivered to you, we will inform you in time how the product will be delivered or received by you.
If you cannot collect the product from us as agreed or you cannot reschedule the delivery of the product after it cannot be delivered to you at your address we will contact you for further instructions. We will cancel your order in accordance with these Conditions of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.
Ownership of Products: Products become owned by you as soon as we deliver them to you at the delivery address and you have paid for them in full.
Invoicing: We will issue an electronic invoice for the value of your purchase and send it to the email address you provide to us.
Return and exchange
The following table shows our return and exchange policy according to the category of each product:
| Reasons for return and exchange | Possibility of return and exchange | Return Terms |
| You received the wrong product, You received a product not as described on the site, or You received a damaged product. |
yes For Refurbished Products, you must return the Product within seven (7) days of receiving it. |
Product is unused, in original condition, with all tags included. Electronics: Only accepted if the product has been opened and is found to be different from the description or image shown. |
| If you change your mind. | Only in certain circumstances. You have the right to return the Product within fifteen (15) days of receiving it. For Refurbished Products, you must return the Product within seven (7) days of receiving it. |
Fashion: Unopened item is accepted if it still has original cards. All other categories: Only in original condition with original packaging and all accessories included. Non-returnable products: Please refer to the list below. |
Non-returnable products: You are not entitled to return or exchange any of the following products:
Classified as dangerous materials or in which flammable gases or liquids are used.
that have been previously used, damaged by you, or are in a condition different from what you received them.
Any consumables that have been used or installed in something else.
Any products that are devoid of their serial number or have been tampered with.
Any products within the specified categories including food, beverages, household products, digital books, swimwear, socks, underwear, contact lenses, hygiene and personal care related products, some children’s products (such as teethers, sanitary pads, sanitary napkins, baby feeding products), music, video and video games.
Products that are not returnable for health reasons, which have been opened after delivery, or if they are mixed with other items after delivery.
How to contact us (for returns and exchange): You can contact us via email customerservice@sa.jomlty.com or call us at 01016899045,
How to refund
For products that have been delivered, we will refund the full value of the product subject to return including the fees for returning the product to us (excluding fees paid to ship the product to you) and this applies in the following cases:
Products that are defective or not as described on the site.
If the reason for the return is due to an error on our part, such as an error in pricing or description, or delay in delivery beyond the agreed date, and so on.
For all other cases, we will refund the value of the returned product (excluding the fees paid to ship the product to you) and you will bear the cost of returning the product to us.
For products that have not been delivered, you are entitled to receive their full value if you cancel the purchase order according to the mentioned cases
Procedures for refunding the amount: The refund of the amount will be similar to the same method of payment by you, as follows:
If you have paid for cash on delivery, we will return the value to your e-wallet, or
If you have paid by credit/debit card, you can choose between refunding the amount to the credit/debit card, or placing it in your electronic wallet.
When the refund will be made: The refund will be given to you at the same time we receive and inspect the product at our Customer Merchandise Configuration Center, and your final payment will be as follows:
If the refund will be made to your credit/debit card: This will be done within thirty (30) days from the day we received the returned product at our Customer Merchandise Configuration Center.
If the amount will be returned to your electronic wallet, we will refund the amount immediately after we receive the product at our Customer Goods Configuration Center, and the product is inspected by us, or
If you cancel the purchase before the shipping date, the amount will be automatically refunded to you.
Defects and damages in products
Warranty: Providing a twelve (12) month warranty for some purchased products for malfunctions that may occur after purchase, and the warranty is limited to repairing the defective product, replacing the defective part, replacing the product or refunding it according to the market price of the product itself (and this decision is at the discretion of Product seller), noting that the warranty does not cover all products, and you should check the product listing to see if the product includes a warranty.
Authorized Service Centers: In cases where we sell the product directly to you and for specific products, repairs will be carried out under warranty by service centers authorized by us. In cases where the products were purchased by another seller, the terms of that seller’s warranty will apply. For more details, please refer to the Jomlty Warranty Policy.
| Product category | Product types | Maximum repair time | Maximum number of repair times before replacement or refund | If repair is not possible or the number of times has been exhausted |
| electronics | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Tablet PC and Laptop | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Cameras | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Audio and video | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| devices | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Elctronics acsessories | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Video games | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Fashion | watches | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded |
| tOYS | Kids supplies | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded |
| Toys | 14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| sports
Fittness tools |
14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
| Health and beauty
Electric Personal Care Tools |
14 days after receiving the product at our repair center | 3 | Replacement if found or refunded | |
Warranty period: The product repair or replacement under the terms of this warranty does not constitute any right to extend or renew the warranty, and the terms of the warranty are according to the manufacturer of the product. For more details about specific product warranty terms, please see the product support page for the product you purchased.
The warranty does not apply in the following cases:
If the product is attempted to be repaired by any service center not authorized by the seller of the product, or the product is damaged by shocking the body of the product such as broken screen or kinks and dents that may cause the product not to operate, or damaged by liquids such as immersion of the product or spraying any electronic product with water or Other liquids or if the water indicator inside the device changes color (if equipped).
Modify or completely change the product drivers (so-called: root on Android devices or jailbreak on Apple devices).
Use of non-genuine accessories with the product you purchased.
Remove the serial number on the product.
Failure to maintain and periodic inspection of the product.
Replace consumables for the machine (eg batteries, light bulbs, fuses, earphones, printer toner).
Abusing or misusing the product for a purpose other than its intended purpose or in a manner that violates its manufacturer’s instructions for operation and maintenance.
Damage to the product due to overcharging its battery and failure to use it in accordance with the basic instructions contained in its user manual, or charging the device using a charger not approved by the manufacturer.
Underwear or personal care products.
If the seals on the battery case are tampered with, or one of its cells is broken.
Issuing a warranty claim: You can contact us via e-mail, through our social media sites, or live chat on the site, or call our call center at 01016899045
Legal obligations of customers
As a party to this Agreement, you acknowledge and undertake to:
Comply with the laws in force at all times and with the legislation and regulations, including – without exception – all laws, laws and regulations protecting privacy.
You have all the powers and eligibility to enter into this Agreement and pay the dues in accordance with the terms and conditions contained therein.
If you purchase the Product on behalf of a business, you confirm that you represent it and are acting on its behalf and that it will comply with these Terms of Sale.
Our services are provided to you on an “as is” basis without warranty, representation or conditions of any kind by us, and we also disclaim any warranty, representation or condition of any kind, express, implied or direct, including for example without limitation, all conditions, representations and warranties of merchantability, fitness for a particular purpose or general purpose, non-infringement, compatibility, or that the Services are secure, error-free, uninterrupted or will be properly or timely appropriate or presented in an appropriate manner or in general.
The above warranty is the only and exclusive warranty offered by us in accordance with these Terms of Sale.
legal responsibility
Nothing in these Terms of Sale shall limit or exempt any party from:
fraud, including fraud, perpetrated by such a party; .
Death or personal injury caused by the negligence of that party.
Any other liability that may not be limited or exempted under applicable law.
Neither we nor our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors shall be liable, based on a court judgment or claim arising from contract, civil law, or due to default or breach of statutory duties arising out of or in connection with these Terms of Sale, for loss of profits, data or information or any consequential, incidental, indirect or special damages, even if we, our affiliates, directors, members of our boards of directors, or Our agents, employees, licensors, subcontractors or suppliers are liable for such damages.
In addition, as permitted by applicable law, we—including our parent company, subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors—will not be liable Legally, you also confirm your agreement here that we will not be liable for any damages or losses that may arise from the following, whether directly or indirectly:
Late delivery of Products or failure to deliver a part of them if you yourself fail to provide us with the information we need within a reasonable time since we requested it or you fail to make a payment.
Damage that may result from unauthorized repairs to products.
Loss of any data stored or saved in Products that have been repaired or replaced.
You are completely reliant on the content or any other information provided by the site regarding the product for which you have issued the purchase order.
Your use or inability to use the product you ordered.
Website delays or disruptions, or delays or disruptions to our Services.
Electronic viruses or malware resulting from the use of the product you ordered.
Damage to your own device resulting from the use of the product you ordered.
Your loss of a business opportunity or your inability to do business or the like due to our inability to deliver the product you ordered on time.
The entire legal liability of us, our parent company, our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors to you whether based on a court judgment or a claim arising from contract or tort or breach of legal duties or arising out of or related to these conditions of sale, within the following limits, up to a maximum of the minimum value of:
The price of the product sold on the Site and its original shipping costs and the return shipping costs of the product, or
An amount of three hundred (300) Saudi riyals.
You hereby agree to indemnify and hold us, our parent company, our subsidiaries, affiliates, employees, directors, directors, employees, agents, suppliers, subcontractors or licensors from liability for loss, damage, damage or expense (including including legal fees and attorneys’ fees) arising out of or in connection with:
Any claims or demands made by any third party arising out of your use of the Site and our Services.
Your breach of any of the terms and conditions of this Agreement, including but not limited to any warranties, representations or undertakings.
or any violation of applicable laws.
general provisions
Applicable Law: The Terms of Sale and any non-contractual rights and obligations arising from or related to these Terms of Sale are governed by and construed in accordance with the laws applicable in the Arab Republic of Egypt.
Settlement of Disputes:
If you are not satisfied with any of the products you purchased through the site, you can contact us via e-mail, through our social networking sites, direct chat on the site, or contact us
If you are unable to reach a solution within forty-five (45) days of notifying the seller of your problem, settlement will be made through the courts of the Arab Republic of Egypt, in the event of any dispute or claim arising out of or in connection with these Terms of Sale, including any rights or Non-contractual duties arising out of or in connection with these Terms of Sale.
Third Party Rights: No party other than the parties to this Agreement has the right to implement any of its provisions.
Relationship of the parties: None of what is mentioned in the content of these Terms of Sale may be interpreted or considered, whether by its parties or by any third party, as a partnership or joint company between the parties to the agreement, as it is understood that the parties to the agreement entered into a contractual relationship to perform the service of each One of them is independent of the other.
Additional Assurances: The Parties agree to act and implement or arrange to make and carry out each required act, document or thing reasonably each within its powers to implement and enforce these Terms of Sale to its fullest extent including without limitation assisting each other in complying with applicable law .
Assignment: These Terms of Sale are bound to secure the interest of its parties, successors and permitted assigns, and you agree not to assign or transfer the validity of these Terms or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without the initial written consent of We accept that we will not withhold the consent without giving a reasonable reason.
Entire Agreement: These Terms of Sale and the documents referred to or attached to them contain the entire agreement between the parties with respect to their subject matter, and supersede all prior agreements, negotiations and representations, whether written or oral, with respect to their subject matter. There are no conditions, representations, warranties, undertakings or other agreements between the parties to this agreement, whether direct, indirect, express or implied, other than that of this agreement and the documents and documents referred to or attached to it.
Modifications and Changes: These Terms of Sale cannot be changed, diversified, modified or supplemented in any way by you alone, and we reserve the right to amend, diversify and supplement these Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be effective immediately upon posting on the Site or upon the date that the date is set as the Effective Date (as applicable). Your continued use of the Site and our Services after any change is made constitutes your agreement to be bound by the changes that have occurred and to work with the terms after the modification and change.
Separability of clauses: If any court of competent jurisdiction decides that any of the provisions of these Conditions of Sale is not applicable, illegal or unenforceable, this clause will be immediately canceled from these conditions and the rest of the terms and conditions will continue to exist in force as long as the legal and economic substance of the transactions that were made remains under its terms and conditions, without any adverse effect on its parties.
Force Majeure: Neither party to the Agreement shall be liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events could or could not be reasonably foreseen (including acts of God or statutory provisions). or judicial rulings, regulatory or governmental decisions made by local or federal governments, courts or governing bodies, the work of subcontractors or any third party supplier of goods or services to us, economic boycott, power outage, or labor disturbance).
Waiver of a Condition: Our waiver of any provision of these Terms of Sale shall not be construed as a waiver of any other provisions contained therein (whether similar or different), and no waiver of a provision shall be construed as a permanent waiver thereof, except If we express it expressly and in writing.
Continuity All provisions of these Terms of Sale, whether express or surviving in nature, shall survive the suspension or expiration of your membership to the Site.
